Privacy policy

Effective Date: March 26, 2026

This Privacy Policy describes how Forma Dose ("provider", "we", "our") collects, uses, and shares information when you use our website to purchase our products.

Company Information

Forma Dose
Keršova ulica 3, 3212 Vojnik, Slovenia
Operating under European business regulations.

The administrator of personal data is Forma Dose, Keršova ulica 3, 3212 Vojnik, Slovenia.

Type of Service

We offer consumer products through our website, delivering solutions to customers worldwide.

Information We Collect

A. Information You Provide Directly

• Personal Information: When you place an order, we collect your name, billing address, shipping address, email address, and phone number. This information is required to fulfil your orders and keep you updated on their status.
• Account Information: If you register an account, we collect your username, password, and security questions.
• Shopping Information: We collect data about products you view, add to your cart, or save to your wishlist.
• Customer Support Information: We collect the information you share when communicating with us, such as messages sent through our Services.
• Survey responses, product reviews, or other user-generated content you submit.

B. Automatically Collected Information

We use cookies, pixels, analytics tools, session-replay scripts, and similar technologies to collect:

• IP address, browser type, and operating system
• Device information
• Pages visited and time spent
• Shopping cart and checkout behaviour
• Click-path and scroll data
• Referring URLs
• Approximate geolocation (non-precise)
• Interaction with popups, videos, and form fills

C. Analytics and Tracking Technologies

We use third-party cookies and similar technologies for analytics and advertising, including:

• Microsoft Clarity: We use Clarity to gain insight into how visitors navigate our website through session recordings and heatmaps, helping us enhance the user experience.
• Facebook Pixel: We use Facebook Pixel for advertising and analytics to track conversions and refine our marketing efforts.

These technologies may collect data such as your IP address, browser type, operating system, and browsing behaviour. Third-party cookies are governed by the privacy policies of their respective providers.

D. Information from Third Parties

We may receive information from payment processors, advertising partners (Meta, Google, TikTok, etc.), affiliate networks, social media integrations, and fraud-prevention vendors. This data helps verify transactions, improve experience, and prevent abuse.

How We Use Your Information

A. Order Processing & Fulfilment

• Processing payments
• Shipping products
• Providing customer support
• Sending order updates

B. Website Functionality & Optimisation

• Improving site speed and usability
• Personalising your shopping experience
• Troubleshooting technical issues

C. Marketing & Advertising

• Running email and SMS marketing campaigns (with your consent)
• Retargeting ads and lookalike audiences
• Behavioural advertising and promotional offers
• Operating Facebook Pixel and Microsoft Clarity for marketing and analytics

D. Fraud Prevention & Security

• Verifying identity
• Monitoring suspicious activity
• Protecting against chargebacks and fraudulent transactions

E. Compliance

• Legal obligations
• Tax and accounting
• Regulatory recordkeeping as required under Slovenian and applicable international law

F. AI Tools & Automation

We may use AI systems to improve customer service responses, analyse marketing performance, generate product recommendations, and detect anomalies or fraud patterns. AI outputs are reviewed and controlled by humans where required.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. You may manage cookie preferences through your browser settings, though disabling certain cookies may limit the functionality of some website features.

The main cookies we use include:

• Essential Cookies: Necessary for core website functions (shopping cart, checkout)
• Analytics Cookies: Microsoft Clarity for website usage insights
• Marketing Cookies: Facebook Pixel for advertising and conversion tracking
• Functional Cookies: For wishlist and language preference features

For details about cookies used by our Shopify-powered store, see https://www.shopify.com/legal/cookies.

Session Replay & Behavioural Analytics

We may use session replay tools, chat widgets, or behavioural analytics to understand how you interact with our website. These tools collect data about clicks, scrolls, and interactions for fraud prevention, customer experience, and troubleshooting. These vendors act as our service providers and are contractually required to use the data solely on our behalf.

Behavioural Advertising Disclosure

We may share limited information (hashed email, device identifiers, pixel data) with advertising platforms for retargeting, frequency capping, conversion tracking, and lookalike audience creation.

You can opt out of interest-based advertising via:

• Your Meta/Facebook ad preferences
• Google Ad Settings
• NAI opt-out tools
• Email unsubscribe links

We do not sell data in the common financial sense, but certain sharing may be considered "selling" or "sharing" under applicable US state laws.

Sharing Your Information

We do not sell your personal information for money. We may share your information with:

• Service Providers: Shopify (e-commerce platform and email marketing), payment processors (Shopify Payments, PayPal), shipping and logistics partners, Microsoft Clarity (analytics), and Facebook/Meta (advertising).
• Business and Marketing Partners: Including Shopify Audiences to help tailor the ads you see on third-party websites. To restrict this, visit https://privacy.shopify.com/en.
• Fraud Prevention Services
• Affiliates: We may share information with affiliated entities within our corporate group to operate our business effectively.
• Business Transactions: In the event of a merger or insolvency, your personal information may be transferred as part of that process.
• Legal Compliance: Where required by law or in response to valid requests from public authorities.
• With Your Consent: When you direct us to share information with third parties.

All service providers are contractually obligated to use your data solely for our purposes and not for their independent commercial use.

We have also "sold" and "shared" personal information over the preceding 12 months for advertising and marketing purposes, including identifiers, commercial information, and internet activity, with business and marketing partners.

User Generated Content

Our Services may allow you to submit product reviews or other user-generated content. Any content posted to a public area of our Services will be visible to others. We are not responsible for the privacy or security of any information you choose to make publicly available.

Third Party Websites and Links

Our website may contain links to third-party websites or platforms. We encourage you to review their privacy and security policies before proceeding. We do not guarantee the accuracy or reliability of content on external sites, and our inclusion of such links does not imply endorsement.

Data Retention

We retain your personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer period is required by law. Specifically, we retain data for:

• Fulfilling orders
• Complying with legal obligations
• Fraud prevention
• Resolving disputes
• Accounting and auditing purposes

Order and transaction records may be kept for accounting and tax purposes as required under Slovenian law. Payment data is tokenised and stored by PCI-compliant processors.

Your Privacy Rights

A. Rights Under GDPR (EU/EEA Users)

As a European Union (EU) business, we operate in accordance with the General Data Protection Regulation (GDPR). You hold the following rights with respect to your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, except where retention is required for legal, accounting, or tax obligations.
• Right to Restriction: Request that we limit how we process your personal data in certain circumstances.
• Right to Data Portability: Request your personal data in a structured, machine-readable format.
• Right to Object: Object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw it at any time.

B. Rights Under US State Laws (California, Colorado, Connecticut, Virginia, and Others)

Depending on your state of residence, you may have certain additional rights:

• Access your personal information
• Request deletion
• Request correction
• Opt out of targeted advertising
• Opt out of the sale or sharing of your personal information
• Request a copy of your data (data portability)
• Appeal a denial of your request

If you visit our site with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that device and browser.

C. Authorised Agents

You may designate an authorised agent to submit requests on your behalf. We will require the agent to provide proof of authorisation, and may ask you to verify your identity directly with us.

To exercise any of these rights, please contact us at support@formadose.shop. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding to your request.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. We ensure all such transfers comply with applicable data protection legislation. Where personal data is transferred outside of Europe, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent instruments, unless the destination country provides an adequate level of protection.

Security of Your Information

We apply appropriate technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL encryption
• Tokenised payment processing
• Access controls
• Regular vendor audits

However, no security system is entirely foolproof, and we cannot guarantee absolute security. By using our services, you acknowledge and accept these inherent risks.

Children's Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with their personal data, please contact us to request its removal. As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" personal information belonging to individuals under 16.

Complaints

If you have concerns about how we handle your personal information, please reach out using the contact details below. If you are unsatisfied with our response, you may appeal directly or file a complaint with your local data protection authority.

User Choices

• You may unsubscribe from marketing emails at any time by clicking the unsubscribe link. We may still send non-promotional messages such as order confirmations.
• You may manage your cookie settings through your browser at any time.
• You may contact us to request access to, correction of, or deletion of your personal information.

Policy Updates

We may update this Privacy Policy from time to time. Any revisions will take effect immediately upon being published on our website. We recommend reviewing this page periodically. Continued use of our website following any updates constitutes your acceptance of the revised policy. If material changes occur, we will notify users through email or a website banner.

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please get in touch:

Email: support@formadose.shop
Phone: +386 70 154 781
Address: Forma Dose, Keršova ulica 3, 3212 Vojnik, Slovenia